Managing any business requires special attention to online reviews. Having bad online reviews could eliminate profits and have setup potential roadblocks to creating trust with customers. Small businesses with a 1 to 1.5-star review will produce 33% less revenue. Bad online reviews are especially damaging to restaurants. It’s important to minimize the damage done from the review by responding. Giving a positive response quickly and respectfully can help win back customers. It also shows potential customers that you care about hearing feedback. If you are interested in more tips for responding to an online review, make sure to check out the infographic below.
Infographic created by TouchBistro, a restaurant inventory management company